Instructional Information
Frequently Asked Questions:
How to connect your clock to the internet? Two options are available. The Idem clock can be connected to the Internet either by: 1. Connecting the clock to a private or home Wi-Fi network (no subscription required)*. 2. Opting for a monthly ($9/month) or annual ($99/year - save $10) subscription to the mobile connection offered by Idem (The SIM card is already included and installed). You can choose to opt-in or cancel your subscription at any time. After receiving the clock, you will be prompted to select your connectivity preference from the Idem companion app. * The Idem clock does not function when connected to a public Wi-Fi network. Public Wi-Fi networks are commonly found in hotels and are identifiable by the requirement for entering a password or room number in a separate window from the device's Wi-Fi settings. Public Wi-Fi networks provide occasional internet access for visitors, but they are not suitable for the use of a connected object like the Idem clock. In this case, we recommend subscribing to the mobile connectivity service offered by Idem.
How to set up the Idem Clock? - Download the Idem companion app on a phone and/or tablet (available for android and iOS) and create your account.
- Plug the Idem clock into an electrical outlet (and connect the clock to the Wi-Fi (no Wi-Fi set up needed if using the 3G connected clock).
- Link the clock to your Idem companion app by entering the provided activation code.
- Introduce the clock to your loved one
Is it battery operated or does the clock require to be plugged in an outlet? The Idem clock has a battery life of 6 to 8 hours depending on it’s usage. It requires to be plugged in an outlet for ongoing use.
What languages are supported by the app and the clock? The information in the App and on the clock can be displayed in English and in French. However, your personalized communications (messages, notes…) can be in any language, you can even use emojis!
How many people can have access to the app and manage / send messages to the calendar clock? Multiple users (unlimited amount) can be created in order to share and coordinate tasks among caregivers and create a supportive network.
What is the companion App? The companion App is for family caregivers. It's free, and is available for Apple and Android phones and tablets. Instruction on how to download the App will come your order!
Is there a stand? Yes! All Idem Clocks come with a built-in stand. You can also enhance the style and functionality of your clock with the optional wood stand. Made of durable black walnut with a premium oil-wax finish, it blends perfectly with any decor. This optional accessory offers optimal viewing and keeps your Idem clock securely in place.
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